Terms and Conditions

GENERAL TERMS AND CONDITIONS

LANO MOBLER

www.lanomobler.se

I. General terms and conditions

The “Seller” is: LANO MEBLE SIWIK CEZARY, Tyble 43C, 98-420 Sokolniki/POLAND, VAT: PL6190013551, REGON: 100363308, E-mail: info@lanomobler.se.
The following terms and conditions apply to all contracts concluded by LANO MOBLER with customers within the framework of the online shop.
By using www.lanomobler.se and/or placing an order, you agree to follow the terms set out in this document (the “Terms”). Please ensure that you have read and understood the Terms before placing your order.
The minimum age for purchases in the online shop is 18 years.
The fact that products or services are provided on www.lanomobler.se at a given time does not mean and is not a guarantee that these products or services will always be available. We reserve the right to stop selling a product at any time.
These general terms and conditions (“Terms and Conditions”) apply when you order or purchase goods on the website. The Terms may be updated from time to time and we therefore ask you to accept the Terms each time you shop with us.
If we change our terms, consents and policies and this has a significant impact on you and your purchased services, we will inform you by e-mail.
If you do not accept the Terms, you cannot order or purchase goods on the website.
The version of the Terms that applies to your order is the version available on www.lanomobler.se at the time you place your order.

II. Electronic services

The Seller makes the following electronic services available to the Customer free of charge via the Online Shop:

a) Account;

b) the possibility for the Customer to place orders and conclude sales contracts in accordance with the rules set out in these Terms and Conditions;

c) the possibility of using a shopping basket;

d) Newsletter;

Use of the account is possible once the Customer has completed the following steps:

a) completing the registration form and accepting the provisions of these TERMS AND CONDITIONS,

b) clicking the “Register” button.

The following customer data is required in the registration form: first name and surname, e-mail address and a password to be defined by the customer.
The service contract is concluded when the following conditions are met together: (i) correct completion and approval of the registration form for creating an account by the Customer (submission to the Seller), and (ii) acceptance of the Terms and Conditions. The account is made available free of charge for an unlimited period.
The Seller may refuse to register an account if the Customer breaches the provisions of point 15 below.
Use of the shopping basket begins when the Customer places the first product in the basket. The shopping basket is a free one-off service that ends when the Customer places an order using it or ceases to place an order. Depending on the available functions, the basket may store information about the products selected by the Customer even after the browser session has ended, but this does not guarantee that the selected products will be available to order at a later date.
The Seller offers the Customer an electronic service consisting of sending a newsletter, whereby the Seller sends information related to the Seller’s activities, including commercial information, to the e-mail address provided by the Customer, free of charge.
The Customer may subscribe to the newsletter service via the Website. Subscribing to the newsletter constitutes consent to the processing of personal data for the purpose of receiving the newsletter.
The graphic elements and content of the messages sent as part of the newsletter service are subject to copyright or other rights to which the Customer or third parties are entitled and are protected by law. Copying or using this content other than for personal use may be considered an infringement of the rights of these persons.
The Seller may use third parties (subcontractors) to distribute the newsletter.
The newsletter service is offered for an indefinite period.
The Customer may unsubscribe from the newsletter at any time by sending an e-mail to the Seller at info@lanomobler.se.
By cancelling or unsubscribing from the newsletter service, the Seller will cease sending the newsletter to the Customer.
The Customer may unsubscribe from the newsletter service at any time.
The Customer is in particular obliged to:
a) provide only true, up-to-date and all necessary customer data in the order and in the account and, in the event of a change to such data, immediately update the data, including personal data, provided by the Customer to the Seller in connection with the conclusion of the sales contract or the use of electronic services;

b) use the electronic services in such a way that does not impair the functioning of the Seller, the online shop or its functions;

c) use the electronic services in a manner consistent with statutory law, the provisions of the Terms and Conditions and accepted customs and rules of social coexistence in the respective territory;

d) treat login data and passwords as confidential and in particular not disclose them to unauthorised persons. The Seller is not liable for loss of data or access to data stored in the account as a result of the Customer breaching the above obligation;
The Seller may terminate the Service Agreement for the following valid reasons:
a) the way in which the electronic services are used is contrary to the rules and purpose of the online shop;

b) the Customer’s activities are contrary to public decency, encourage violence or constitute a criminal offence and infringe the rights of third parties;

c) the Customer breaches the provisions of Section II, point 15 of the Terms and Conditions.
Notice of termination of the Service Agreement by the Seller shall be sent to the e-mail address provided by the Customer.
The notice period for both parties is 14 days. Termination of the Service Agreement by either party is equivalent to termination of the account.

III. Orders / conclusion of the contract

The range of goods presented in the LANO MOBLER online shop is non-binding and constitutes only an invitation to the customer to order goods without obligation to purchase.
The Customer may place orders for products from the shop

a) online via the shop’s website,

b) by e-mail by sending a message to: info@lanomobler.se.

c) by telephone on the telephone number indicated in the online shop (English)

The Customer may select items, place them in a basket and order them from LANO MOBLER. Before the Customer submits an order, he or she will again have the opportunity to check all the information (e.g. item description, number of items, name, address and method of payment) and, if necessary, to amend it.
To make a purchase at LANO MOBLER the Customer must carry out five steps:

a) Find one or more items, place them in the basket and then proceed to checkout.

b) Select the delivery method.

c) Enter personal details.

d) Select the method of payment and accept our terms and conditions.

e) Check that all information is correct on the summary page and confirm the purchase.

f) When you click on “Complete payment”, a receipt will appear on your screen and you will receive an order confirmation by e-mail. After placing the order, the Seller must immediately, and within two working days, confirm receipt to the Customer in the form of an e-mail sent to the address provided by the Customer, containing all essential parts of the order, including the Seller’s statement of receipt of the order.

The Seller shall inform the Buyer that the order has been accepted for processing by sending an appropriate e-mail to the Buyer’s address indicated in the order. Upon receipt of this message, a sales contract is concluded between the Buyer and the Seller. From this time you are bound by the sales contract.
If it is not possible to confirm the order due to the Buyer’s fault, in particular due to incorrect contact details, the order must be cancelled by the Seller within three working days of the date the order was placed.
If for any reason we are unable to dispatch your order, we will inform you of this as soon as possible. If we have already received payment for such an order, we will refund the relevant amount using the same payment method that you used when placing your order, where possible.
The order processing time may vary for each product and depends on the number of items ordered and is clearly displayed on our website during the ordering process (immediately above the button for final confirmation of the order).

IV. Delivery

LANO MOBLER exercises the utmost care when receiving and processing orders and endeavours to deliver your order in accordance with the delivery option you have chosen, to a residential address in Sweden.
Delivery of the products takes place in the manner indicated in the order confirmation. We bear the risk for the products until they are taken over by you, i.e. when you have received the products into your possession.
For home deliveries, please note that you yourself are responsible for bringing the products into your home and that you must be present to receive the goods. We may require proof of identity before handing over the goods.
Delivery times are indicated on the detailed product page, but are not binding. The stated delivery times are only guidelines (approximate times) and should not be regarded as agreed. When several items are delivered, the delivery time is determined by the item with the longest delivery time.
If LANO MOBLER is unable, through no fault of its own, to deliver the ordered goods because a supplier is unable to fulfil its obligation to LANO MOBLER, LANO MOBLER is entitled to withdraw from the contract with the customer. In such a case, the customer will be informed as soon as possible that the ordered product is not available and any payments already received will be refunded immediately.
The shipping price list is available on the website www.lanomobler.se (Fees and shipping conditions).
Order processing takes 21 working days from the date on which the Seller confirms that the order has been accepted.
If the products are not available in the Seller’s warehouse, the delivery time may be extended by up to 30 working days, depending on the delivery time of these products from suppliers, of which the Buyer will be informed by e-mail.
Please note that you bear the risk for the goods once delivery has taken place. If the packaging appears to be damaged, you should refuse to accept the product. If you wish to complain about any defects, you must inform us of this.

V. Prices and product images

All prices are stated in Swedish kronor including VAT. Any shipping costs are added, depending on which shipping option you choose when ordering.
The prices shown on the website are the prices applicable at the time of purchase. All prices may be changed without prior notice, but changes do not affect orders that we have already accepted.
The Seller reserves the right to state all measurements for upholstered furniture in the online shop in centimetres with a tolerance of plus or minus 5 cm, depending on the type of upholstery selected.
The product images on the website do not guarantee that the exact appearance and nature of the product are reproduced.

VI. Methods of payment

LANO MOBLER offers the following methods of payment:

a) Stripe (Apple Pay, Google Pay, SEPA, giropay, credit card, iDEAL).

b) PayPal

c) Klarna

d) Credit card

e) It is possible to make an ordinary bank transfer (the account number will be provided when ordering).

PayPal/Stripe/Klarna is the preferred method of payment; the payment is processed immediately and no fees are charged.
With PayPal/Stripe/Klarna you can also pay by credit card. If you pay by credit card, you will be asked to enter the card’s security digits. You will find the three security digits on the back of your credit card – usually on the right-hand side of the back of the card.
If you place an order by credit card, the payment will be charged to your bank account once the payment has been verified and your parcel has been dispatched from our warehouse.
The delivered goods remain the property of LANO MOBLER until full payment has been received.

VII. Right of withdrawal

The Swedish Distance and Off-Premises Contracts Act gives you the right to cancel your purchase. The right of withdrawal applies to goods and individual services. The right of withdrawal presupposes that you notify the Seller no later than 14 days after you have received the delivery that you wish to exercise your right of withdrawal, preferably by using the cancellation form you have received or otherwise in writing by letter or e-mail to info@lanomobler.se.
You have the right to cancel this contract within 60 days without giving any reason.
The withdrawal period of 60 days begins on the day when you, or a third party designated by you who is not the carrier, have taken possession of the last goods.
In order for you to exercise your right of withdrawal, the product must be returned to us in substantially the same condition and quantity as when you received it. The Seller is entitled to compensation for, among other things, any reduction in value due to the Buyer having handled the goods to a greater extent than necessary. All products must be returned to the Seller within a reasonable time, no later than 14 days from your notification of exercising the right of withdrawal. The address to which you must return the goods is:

LANO MEBLE

Cezary Siwik

Tyble 43C

98-420 Sokolniki/Poland

You must bear the direct costs associated with returning the goods.
The Seller is obliged to refund the full purchase price, including the postage for the shipment. The refund shall be made no later than 14 days from the day on which the Seller received the Buyer’s notification, provided that LANO MOBLER has received the goods back within this time or a receipt showing that the goods have been returned.
The Customer may exercise the right of withdrawal only if the goods received by the Customer have been kept in substantially unchanged condition. The Customer has the right to open the packaging in order to check that the goods are fault-free and functioning. If the Customer wishes to return the goods, the packaging must be re-sealed and the goods must be unused.
Note: We do not accept consignments sent cash on delivery.
The following cannot be returned: prefabricated products manufactured according to the Buyer’s individual order (e.g. continental beds, mattresses with non-standard dimensions); products supplied in sealed packaging which, for reasons of health protection or hygiene, cannot be returned once the packaging has been opened (e.g. mattresses that have been unpacked from their original packaging).

VIII. Complaints

If the products are faulty or defective, you may, depending on the circumstances, demand that the fault be remedied, request a replacement, a price reduction, compensation or cancellation of the purchase. The Buyer may request replacement or repair of the goods if this can be done without unreasonable cost to the Seller. This must take place within a reasonable time after you discovered or ought to have discovered the fault or defect.
Defects in the product must be reported to us within 2 months of discovery. For evidential reasons, we recommend that you submit your complaint to us in writing.
The right to complain applies for three years after you received the product, unless otherwise follows from a guarantee or similar commitment. During the first 2 years you have enhanced protection (during the first 2 years LANO MOBLER bears the burden of proof to show that the defect is not original).
The goods subject to complaint shall be returned together with the sales receipt and the complaint form, which is available here, to the address:

LANO MEBLE

Cezary Siwik

Tyble 43C

98-420 Sokolniki/Poland

If a complaint is not made within a reasonable time after the defect has been, or ought to have been, discovered, and no later than three years and two months from the date you received the goods, you lose the right to make any claims under the Swedish Consumer Sales Act against us. In the event of a dispute, we follow the recommendations of the National Board for Consumer Disputes (https://www.arn.se/konsument/). The postal address of the National Board for Consumer Disputes (ARN) is ARN, Box 174, 101 23 Stockholm.

IX. Personal data and data protection

LANO MOBLER is the data controller for the data provided by the Customer and follows statutory provisions when processing personal data. The Customer’s data is used so that LANO MOBLER can fulfil its obligations towards the Customer, such as providing good service, various marketing activities and offers tailored to the Customer.

X. New procedures for dispute resolution

If you have a problem with a product that you have purchased from www.lanomobler.se and you have not been able to resolve the dispute with LANO MOBLER, you can submit your complaint to the EU’s online dispute resolution platform (ODR platform).
The ODR platform offers consumers and traders within the EU the possibility to try to resolve disputes regarding complaints about goods purchased online out of court. The portal is designed as a user-friendly and interactive website that is free of charge and available in all official EU languages. By using the ODR platform, the consumer and trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. You can find the ODR platform here: http://ec.europa.eu/odr.
The possibility to submit complaints via the ODR platform will cease on 20 March 2025 and the platform itself will be discontinued on 20 July 2025.

XI. Reviews in the Online Shop

The Customer in the online shop has the possibility to voluntarily and free of charge submit a review of purchases made in the online shop. The subject of the review may also be a rating, a photo or an opinion about the product purchased in the online shop.
After a purchase in the online shop, the Seller transmits the data necessary to create an e-mail invitation to the company that manages the survey process. The sending of questionnaires and the process of collecting reviews in the forms is carried out exclusively by TrustMate SA, with its registered office at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends the Customer an e-mail with a request to submit a review and a link to an online form which allows this – the online form enables the Customer to answer the Seller’s questions regarding the purchase, give ratings, add their own description of the review and attach a photo of the purchased product. If no review is submitted after receiving the first invitation, TrustMate may resend the invitation.
A review may only be submitted by a Customer who has made a purchase in the Seller’s online shop.
The reviews submitted by the Customer are published by the Seller in the online shop and on the TrustMate.io profile.
The submission of a review may not be used by the Customer for unlawful acts, in particular for acts constituting unfair competition against the Seller or infringing the personal rights, intellectual property rights or other rights of the Seller or third parties.
A rating may only be given for products that have actually been purchased in the Seller’s online shop. It is forbidden to conclude fictitious/imaginary sales contracts for the purpose of leaving a review. The author of a review may not be the Seller himself or his employees, regardless of the form of employment.
The submitted review may be deleted by its author at any time.

XII. DSA

In the Digital Services Act, “illegal content” is defined as any information that is not compliant with EU law or the national law of a Member State. You may not publish user content that constitutes illegal content within the meaning of the Digital Services Act (DSA).
The Seller’s contact person for direct communication within the meaning of the Digital Services Act (DSA) is: e-mail address info@lanomobler.se.

XIII. Validity of clauses

If one or more provisions of this agreement are invalid or declared ineffective by any court or supervisory authority, this shall not affect the validity of the remaining contractual provisions.

XIV. WCAG

The website is (partially) compliant with the WCAG 2.1 standard at level AA. Adaptation to the WCAG criteria is based on the European standard EN 301 549, which has been implemented by the Act of 26 April 2024 on accessibility requirements for certain products and services provided by traders.

XV. Governing law

Swedish law applies to these Terms and all legal relationships.

04.03.2025