LANO returns

60-day return policy

We know how important it is to choose the right bed for your child, which is why we have extended the return period to 60 days. We want to give you the opportunity to get to know our product and truly enjoy it. You do not need to justify your decision, but we appreciate any feedback that can help us improve our products and services.
Read more about our return process and don’t worry about formalities if you change your mind.

Return your LANO bed in 5 simple steps:

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1. Inform us by email that you wish to return the product
Download the form below, fill it in and send it to biuro@lanomeble.pl or complaint@lanofurniture.com.

Download return form

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2. We agree on a collection date for the LANO bed
We will inform you which day we can come to collect the bed. Two days before the agreed date we will contact you to confirm the collection date and time.

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3. Prepare the product for transport
Pack the LANO bed as it was delivered. Make sure it is properly protected for transport, preferably in the original LANO packaging.

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4. Wait for the collection day
On the agreed date, we will come and collect the bed with our own transport. It is your responsibility to carry the packed product down to the vehicle.

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5. You will receive your refund to your bank account
Your money will be refunded to the bank account that you provided in the return form.

Frequently asked questions:

1. How do I notify LANO that I want to return my product?
You can notify us that you wish to return your LANO bed by sending an email to biuro@lanomeble.pl or complaint@lanofurniture.com

2. How quickly will I receive a response to my return request?
We will respond to your email within a maximum of 2 days after receiving it. Collection takes place within a maximum of 2 weeks.

3. What information do I need to provide when returning the LANO bed?
In response to your email, we will send a return form with all necessary information. Useful details include: order number, first name, surname and address.

4. How should I prepare the product for return?
The returned product must be packed and protected for transport in the original LANO packaging.

5. How soon will LANO collect my product?
We will collect the product no later than 2 weeks after receiving the completed return form.

6. Will I receive a full refund for my order?
The refund does not cover delivery and assembly costs, as these services have already been carried out.